Refund policy

Last updated: October 4, 2026    
At Zemora Shop, operated by Zemora LLC, we want you to be satisfied with every order. If you are not, you may return eligible items within 30 days of delivery.

Eligibility

Items must be unused, unwashed, in original condition, and in original packaging with all tags and accessories.
Proof of purchase (order number) is required.

Non-Returnable Items

Gift cards, final-sale items, and items marked "non-returnable" on the product page
Personal care, hygiene and intimate products once opened
Items damaged through misuse or normal wear

How to Start a Return

Email zemorallc@gmail.com with your order number and reason for return.
We will review your request and send return instructions within 2 business days.
Ship the item to the address we provide. Returns sent without authorization may not be accepted.

Return Shipping Costs
The customer is responsible for return shipping costs. We recommend using a trackable service, as we cannot be responsible for returns lost in transit. If an item arrives damaged, defective, or incorrect, we will cover the return shipping cost.

Refunds

Once we receive and inspect your return, we will email you the result.
Approved refunds are issued to your original payment method within 5-7 business days. Your bank or card issuer may need additional time to post the credit.
Original shipping charges are non-refundable unless the return is due to our error.

Late or Missing Refunds
Check your bank account first, then contact your card issuer. If you still have not received your refund, contact us at zemorallc@gmail.com.